My Lab Portal
Frequently Asked Questions

I am trying to register for the My Lab Customer Portal, but why don’t I see United States in the drop-down list?

Look at the top right corner of your screen. Customers from the United States should see the American flag. Customers from the outside the United States should see a world globe. If you’re looking at the wrong view, click on the drop down menu to select the correct view. 

I registered for the My Lab Customer Portal, so how come I did not receive an Activation Email?

Check your Spam and Junk folders for a message from no-reply@abbottdiagnostics.com. Make sure to follow all instructions in the email to activate your account. 

I checked my Spam and Junk folders and still cannot find the Activation Email, what else can I do?

Users can request to have the Activation Email re-sent by returning to the My Lab Customer Portal login, entering the email and password used during registration, and then clicking the link to re-send the Activation Email. A new Activation Email will be sent to your email. Make sure to follow all instructions in the email to activate your account. 

I forgot my password to the My Lab Customer Portal, what should I do?

Users can request to have their Password Reset by returning to the My Lab Customer Portal login, clicking the Forgot Password link, and entering the email used during registration. A Reset Password Email will be sent with instructions for resetting your password. 

I reset my password to the My Lab Customer Portal, so how come I did not receive a Reset Password Email?

Check your Spam and Junk folders for a message from no-reply@abbottdiagnostics.com. Make sure to follow all instructions in the email to reset your password. 

I am not an Abbott customer but would like access to the My Lab Customer Portal, is this possible?

The My Lab Customer Portal is available exclusively to Abbott customers; however, some information may be available upon request.  Please check with your Abbott contact or representative.

I have questions about Incident Reporting or Incident Notification from the My Lab Portal, what should I do?

Please review the help instructions provided in the Incident Reporting screen in the My Lab Portal. For any further questions, you can contact your Abbott representative or submit your question by clicking the Contact Us link in the footer. 

I am having difficulty accessing the Quality Control (QC) website to upload my values, what should I do?

To access the QC Reporting website, go to www.corelaboratory.abbott > Offerings > CELL-DYN > then click the Explore button link under the CELL-DYN Sapphire, Ruby, Emerald, Emerald 22 or SMS. Scroll down the webpage to the section called Streamline Your QC Reporting. Click on the button Go to QC Reporting and you will be taken to the QC Reporting website where you can enter your username and password. 

I need assistance with the QC reporting website, what should I do?

For questions, including help with logging in, password resets, difficulty uploading information, etc., please call customer support: 1-877-422-2688 and select option 1. 

I want to register for or have questions about AbbottLink, what should I do?

Please contact your Abbott Account Owner for help with AbbottLink. If you do not know your Abbott Account Owner or need their contact information, you can login to the My Lab Customer Portal to find this information. 

I have questions about e-Abbott.com, what should I do?

Please utilize the e-Abbott support form by going to www.e-Abbott.com, selecting the desired function (one of three blue boxes), and then clicking the Contact Us link in the footer.

Still have questions about Diagnostics or the My Lab Customer Portal? Please Contact Us.