Measure better



With over 70% of medical decisions based on test results, laboratory diagnostics need to be considered as an integrated medical discipline.1

laboratory image
laboratory image
laboratory image

The importance of
Lab benchmarking

Lab Performance Benchmarking aids an organisation to measure and understand where it is positioned amongst its peers, how far it needs to go before it reaches the top and what efficiencies can be made to help it achieve a measurably better healthcare performance.

The Lab Performance Benchmarking initiative from Core Diagnostics at Abbott focuses on best practices to identify ‘next’ practices and provides laboratories taking part with the knowledge they need to strive for continuous lab performance improvement, against key performance indicators (KPIs), by enabling identification of areas that need to be adapted or modified in order to better meet customer needs.


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lab performance image
lab performance image

"It is quite reassuring that we are very well placed among our peers and that
our strategic input is accurate, however, there are a lot of drivers to focus more on efficiency.
In particular, we should drive the digital transformation forward."

Dr. Jyoti shetye,

Laboratory operations director, mediclinic group (uae)

"The Laboratory Performance Benchmarking initiative gives an important perspective on our Service, analyzed through an intelligent and very practical filter. Completing the survey has given many examples of how we can implement to achieve levels of process control and excellence. Realizing where we are is the first step in knowing where we want to go."

Drª helena ferreira da silva,

Vdireção serviço de patologia clínica, chma, portugal


Abbott talked to 773 laboratories from 39 countries across Europe, Middle East and Africa (EMEA).
This Lab Performance Benchmarking initiative aims to provide laboratories with a means to understand how they compare to peers, as well as enabling them to better position their value to clinical and non-clinical decision makers responsible for managing partnerships with laboratories.


lab performance image
lab performance image
lab performance image

Data leads to

Powerful insights

Find out how your lab compares on metrics such as clinician expectation time (CET),
turnaround time (TAT), ISO 15189 Accreditation,
Lean Six Sigma, staff productivity and so much more.

25% of labs measure the cet, yet lab turn-around time is the most commonly monitored

The diagnosis cycle starts before samples arrive at the laboratory yet monitoring often doesn’t begin until the samples arrive. For clinicians, their waiting time starts as soon as they make a request, this is known as clinician expectation time (CET).

28% of labs in europe, middle east and africa (emea) as iso 15189 accredited; 16% planned to be accredited within 12 months

ISO 15189 accreditation underpins confidences in the quality of medical laboratories through a process that verifies integrity, impartiality, and competence. Accreditation to ISO 15189 varies across EMEA with largest uptake in France.

39% of the commercial labs in germany, austria and switzerland reported a major shortage of higher skilled staff. Only 11% of hospital labs are affected

Laboratories across EMEA report a shortage of staff. This shortage is more pronounced for higher skilled staff compared to lower skilled staff and more obvious in the commercial than in the hospital sector.

1710 tests/fte were processed by labs with automation versus 632 tests/fte in labs without

Staff productivity in labs with automation for clinical chemistry, immunoassay and hematology process higher quantities of samples and tests per full-time equivalent (FTE).

Benchmarking medical laboratory performance: survey validation and results for europe, middle east, and africa

The aim of this study was to establish a good practice approach towards benchmarking for three key dimensions of medical laboratory performance and to generate a tentative snapshot of the current state of the art in the region of Europe, Middle East, and Africa (EMEA). Altogether, the need for stronger integration of laboratories into the clinical care process became apparent and should be a main trajectory of future laboratory management.

Benchmarking diagnostic laboratory performance: survey results for germany, austria, and switzerland

Around the globe operational efficiency of diagnostic laboratories plays a key role to assure patient safety, but how do laboratories achieve this and how do they compare to each other? The aim of this study was to design and pilot a questionnaire in Germany, Switzerland, and Austria to address and compare key aspects of diagnostic laboratory management.

Customer experience

Understanding where your Laboratory stands and how it compares to its peers is important to stay ahead! Listen to Laboratory Professionals talk about their experience with Laboratory Performance Benchmarking, and how it helped them make informed decisions, for better healthcare performance.

Why do a lab performance benchmark

Hear Dr.Huf’s (Medical Director at Vienna Healthcare Group – Clinic Hietzing, Austria) views on why he believes Laboratory Benchmarking is important for evidence-informed decision making in healthcare management.


End to end solutions from Abbott at aberdeen royal infirmary

See how the Laboratory at Aberdeen Royal Infirmary compares on metrics such as sample volume, pre-analytical automation and advanced IT to monitor reagent supply.

Turn understanding into action

The Lab Performance Benchmark report aims to help labs to stay ahead by first illustrating where they stand when compared to their peers. It enables labs to understand gaps in current provision to identify areas where they can differentiate to achieve business goals and outperform peers.

lab performance image
lab performance image
lab performance image

GLP Sytems

Learn about the innovative total laboratory automation solution with proven technology and flexibility to meet your goals. 

Learning Guides

Build key laboratory competencies and explore topics from various disciplines with our learning guides.

Visit the Knowledge Center

Find the latest information in laboratory science, therapeutic areas and Abbott innovation.


  1. Lippi G, Plebani M. Integrated diagnostics: the future of laboratory medicine? Biochem Med (Zagreb). 2020;30(1):010501. doi: 10.11613/BM.2020.010501.
  2. Bayot ML, Brannan GD, Naidoo P. Clinical Laboratory. In: StatPearls. Treasure Island (FL): StatPearls Publishing; July 30, 2021.
  3. Laitinen P. The growing importance of clinical chemistry and laboratory medicine. Hospital Healthcare Europe. July 1, 2006. Accessed August 8, 2021.