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The importance of
lab benchmarking
Lab Performance Benchmarking aids an organisation to measure and understand where it is positioned amongst its peers, how far it needs to go before it reaches the top and what efficiencies can be made to help it achieve a measurably better healthcare performance.
→ Hear directly from customers who have experienced the benefits of lab performance benchmarking.
"It is quite reassuring that we are very well placed among our peers and that
our strategic input is accurate, however, there are a lot of drivers to focus more on efficiency.
In particular, we should drive the digital transformation forward."
Dr. JyOti Shetye,
Laboratory Operations Director, Mediclinic Group (UAE)
"The Laboratory Performance Benchmarking initiative gives an important perspective on our Service, analyzed through an intelligent and very practical filter. Completing the survey has given many examples of how we can implement to achieve levels of process control and excellence. Realizing where we are is the first step in knowing where we want to go."
Drª Helena Ferreira da Silva,
vDireção Serviço de Patologia Clínica, CHMA, Portugal
Data Leads to
Powerful Insights
Find out how your lab compares on metrics such as clinician expectation time (CET),
turnaround time (TAT), ISO 15189 Accreditation,
Lean Six Sigma, staff productivity and so much more.
CET
25% of labs measure the CET, yet lab turn-around time is the most commonly monitored
The diagnosis cycle starts before samples arrive at the laboratory yet monitoring often doesn’t begin until the samples arrive. For clinicians, their waiting time starts as soon as they make a request, this is known as clinician expectation time (CET).
ISO 15189
28% of labs in Europe, Middle East and Africa (EMEA) as ISO 15189 accredited; 16% planned to be accredited within 12 months
ISO 15189 accreditation underpins confidences in the quality of medical laboratories through a process that verifies integrity, impartiality, and competence. Accreditation to ISO 15189 varies across EMEA with largest uptake in France.
Staff Shortages
39% of the commercial labs in Germany, Austria and Switzerland reported a major shortage of higher skilled staff. Only 11% of hospital labs are affected
Laboratories across EMEA report a shortage of staff. This shortage is more pronounced for higher skilled staff compared to lower skilled staff and more obvious in the commercial than in the hospital sector.
Automation
1710 tests/FTE were processed by labs with automation versus 632 tests/FTE in labs without
Staff productivity in labs with automation for clinical chemistry, immunoassay and hematology process higher quantities of samples and tests per full-time equivalent (FTE).
Publications
Benchmarking medical laboratory performance: survey validation and results for Europe, Middle East, and Africa
The aim of this study was to establish a good practice approach towards benchmarking for three key dimensions of medical laboratory performance and to generate a tentative snapshot of the current state of the art in the region of Europe, Middle East, and Africa (EMEA). Altogether, the need for stronger integration of laboratories into the clinical care process became apparent and should be a main trajectory of future laboratory management.
Benchmarking diagnostic laboratory performance: Survey results for Germany, Austria, and Switzerland
Around the globe operational efficiency of diagnostic laboratories plays a key role to assure patient safety, but how do laboratories achieve this and how do they compare to each other? The aim of this study was to design and pilot a questionnaire in Germany, Switzerland, and Austria to address and compare key aspects of diagnostic laboratory management.
Customer Experience
Understanding where your Laboratory stands and how it compares to its peers is important to stay ahead! Listen to Laboratory Professionals talk about their experience with Laboratory Performance Benchmarking, and how it helped them make informed decisions, for better healthcare performance.
Why do a lab performance benchmark
Hear Dr.Huf’s (Medical Director at Vienna Healthcare Group – Clinic Hietzing, Austria) views on why he believes Laboratory Benchmarking is important for evidence-informed decision making in healthcare management.
End to End Solutions from Abbott at Aberdeen Royal Infirmary
See how the Laboratory at Aberdeen Royal Infirmary compares on metrics such as sample volume, pre-analytical automation and advanced IT to monitor reagent supply.
Explore
Learn about the innovative total laboratory automation solution with proven technology and flexibility to meet your goals.
Build key laboratory competencies and explore topics from various disciplines with our learning guides.
Find the latest information in laboratory science, therapeutic areas and Abbott innovation.
References
- Lippi G, Plebani M. Integrated diagnostics: the future of laboratory medicine? Biochem Med (Zagreb). 2020;30(1):010501. doi: 10.11613/BM.2020.010501.
- Bayot ML, Brannan GD, Naidoo P. Clinical Laboratory. In: StatPearls. Treasure Island (FL): StatPearls Publishing; July 30, 2021.
- Laitinen P. The growing importance of clinical chemistry and laboratory medicine. Hospital Healthcare Europe. July 1, 2006. Accessed August 8, 2021. https://hospitalhealthcare.com/news/the-growing-importance-of-clinical-chemistry-and-laboratory-medicine.