About 40% of technology projects are abandoned and/or fail. Without world-class support, solution optimization is only a dream. Aligned with your goals, our professional service experts, along with our robust processes and informatics enablers, help you look at your enterprise in a whole new light, propelling you ahead of the ever-changing health care ecosystem.
Our Professional Services Executives provide intelligent insights and collaboratively develop customized solutions that improve your laboratory performance.
Since change is the one constant in the dynamic health care environment, we apply our robust process to continuously analyze and monitor your data to uncover actionable insights that can transform your laboratory's productivity.
Disparate I.T. systems often lack functionality to drive efficiency. This can result in the need for extra support staff and the use of systems with different processes for data management and workflow.
Volume increases and changes in the test mix, without additional budget, can cause challenges to meeting productivity goals.
Unexpected instrument failure disrupts production of results and reduces staff productivity.
Manual inventory management causes ordering errors, poor inventory rotation, excessive shipping fees, consumable waste, assay shortages–with too many resources managing inventory.
Decentralized information and poor understanding of data may lead to challenges in decision making to meet the laboratory’s operational and financial performance goals that affect the broader health care system.
Manual review of patient results by instrument-centric processes can cause delays and human errors in validation, affecting confidence in test results.
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